Contact

Support & general questions

Use the address published on this page once your administrator sets APP_SUPPORT_EMAIL in the server environment. That keeps a single inbox for triage.

Subject line tips: include one keyword like "Playback", "Provider down", "Wrong metadata", "Ad bug", or "Account" plus the title name if relevant.

• Paste the full page URL (not only the site name).
• List browser, OS, and whether you are on phone or desktop.
• Screenshots help for layout issues; a short screen recording helps for player glitches.

Legal, copyright, and law enforcement

Formal copyright notices must follow the process on our DMCA page so they contain the required statements and identification. General legal correspondence should go to the legal contact configured in the environment (APP_LEGAL_EMAIL) once set by your team.

Typical response time

We read every message, but volume varies. Many playback reports are grouped and prioritized by impact. You may not receive a personal reply for every duplicate report.

No account recovery by email alone

You do not need an account to watch. If you did not register, there is no password to reset. Optional account features, if enabled, are separate from free viewing.

Playback provider limits

Because VEXIO does not host or store video files, we cannot directly repair a third-party player. We can update catalogue links, switch available providers, or remove broken options when reports identify a pattern.

Advertising and partnerships

For media buys, sponsorships, and network partnerships, use the Advertise page so the request includes format and budget context.