Gus Roberts is the number one installer at SMYLE, Britain’s biggest mobile network operator and internet service provider. In his spare time he’s also a keen investigator of the paranormal. Gus is less than pleased when his boss Dave partners him up with new recruit Elton John. But then their first job together leads them right to a real life haunting…

Gus & Elton are sent to fix the broadband connection at The Portland Beacon, “the only horror themed hotel on Dorset’s Jurassic Coast”. Just as Gus is beginning to tire of the eccentric owners and their daft horror gimmicks, Elton stumbles into the mysterious Room 2, and then a passageway to a secret bunker beyond. It’s there that they find the very surprising cause of the problem with the signal…

Gus and Elton finally come face to face with Astrid, who comes to ask for their help – she’s being chased by ghosts. Gus decides on a visit to psychic medium Janey Feathers but the team soon discover that they’re dealing with something far more powerful that they’d ever thought, and Gus is forced to perform his first ever exorcism.

It’s the day Helen’s been waiting for – Coventry Collectibles & Cosplay Convention. Elton is preparing to take her & her Dalek costume along. When Gus discovers his hero, the visionary Dr. Peter Toynbee, is speaking at the convention he decides to join the trip – & Richard comes along for the ride too. But deep in the bowels of the convention centre there’s something distinctly sinister going on.